Thanks
for visiting OutdoorGardenFurniture.net.
Every day we help more than 1000 customers find the Outdoor Garden
Furniture they need. With a selection of over 1000 Garden products
you are sure to find just the item you are looking for. We have been
in the outdoor furniture business since 1998 and truly appreciate the opportunity
to serve you today and in the future!
Having trouble placing an order online?
Have a question about a product? Want to check on the status
of your Outdoor Garden Furniture order?
Call our friendly and knowledgeable customer service department and
they can take your order over the phone, give you more info about
a product and answer any other questions you may have.
Contact OutdoorGardenFurniture.net
Customer service numbers:
800-969-6876
Monday - Friday 9:30am - 4:30pm Eastern Time
Customer service email:
admin@OutdoorGardenFurniture.net
Mail
128 N. Arch St.
Lancaster, PA 17603
This site reserves the right to cancel any order due to pricing changes with manufacturers, pricing errors, omissions, mistakes, or for any other reason. While we make every effort to satisfy every customer and fill every order, occasionally we make a mistake on our website regarding pricing, in-stock status of a product, or description. In these instances customer service will notify you of the mistake and ask if you would like to cancel the order or proceed with the correct pricing or information.
Payment Policy:
- Sales Tax: Is collected only on orders delivered to Pennsylvania.
- Payment: Is made first - then your order is processed, produced, and shipped. This process protect us against fraud. By reducing fraud risks, we are able to keep our prices very low. By placing your order with us, you are agreeing to this policy. You can order & pay by credit card or Paypal online or you can place an order over the phone. In addition, you can mail us a check (contact us for details). Orders that are paid for via check will not be processed until the check has cleared.
Return Policy:
At OutdoorGardenFurniture.Net, we want to make every effort to ensure that our customers are satisfied with their shopping experience! Due to our comprehensive customer service policies, we have earned a 99% customer satisfaction rate!
Less than 1% of our orders arrive damaged or defective. However, in order to protect ourselves from fraudulent claims and to keep our prices as low as possible, we strictly enforce our return policy.
In the rare and unfortunate event that you are unhappy with your item, we will do what we can to fix the situation provided that you adhere to the following policy:
Items shipped via FEDEX, UPS, DHL, OR CALOVER:
In order to ensure timely, reliable, and trackable delivery, we make every effort to use FedEx, UPS, DHL, or Calover to ship our orders. All items shipped via these traditional shipping carriers (listed above) are eligible for return if a claim is made WITHIN 48 HOURS OF DELIVERY. We will allow returns/refunds at no cost to you for the following reasons only:
- damaged or defective item
- incorrect item received
You may be asked to provide photographs showing the damaged or incorrect item before a decision is made. Once your claim is approved, we will issue a return shipping label. Per your request, we will then either issue a refund to you or send you a replacement product.
Please note: We do NOT issue credits, partial refunds or any other concessions for damaged or defective items. In the rare event that your item is damaged or defective, we will send you a replacement product or issue a refund once the damaged or defective item is returned to us. You will not incur any additional costs during this process.
If you are unhappy with your item for any reason other than the two reasons listed above, you may request to return your item for a refund within 5 days of delivery, provided that the item is still in original condition and is still packaged in its original packaging.
To receive your refund, you will be responsible for shipping the item back to us. In addition, all returns (other than for damaged or incorrect items) will incur a 20% restocking fee. Refunds will be issued within 5 business days AFTER the item is received at our warehouse.
* Please note that unless the return or exchange is a result of an error on our part, we cannot credit the actual shipping and handling charges that we incurred to ship your order.
If you are unhappy with your item and would like to request a return or refund, please log your return request VIA EMAIL to admin@outdoorgardenfurniture.net. All requests for return will be handled by our customer service department. Please do not return your item unless you have received approval to do so by our customer service department--doing so may slow or void the return process.
Items shipped via freight truck (Roadway Express, Yellow Freight, etc.):
Please understand that, due to the size and/or weight of some of our items, freight truck delivery will be required. If this is the case, we will make every effort to notify you and keep you up to date on the shipping information. We will also provide you with tracking information whenever possible.
Please note the following two points regarding freight truck delivery:
- Someone must be present to sign for the delivery. Please make arrangements to accommodate this.
- Items shipped via freight truck are NOT RETURNABLE once signed for. Please inspect your boxes(s) for signs of obvious damage BEFORE signing for a freight delivery. In the rare event that an item is damaged or defective, REFUSE the order, DOCUMENT THE DAMAGE ON THE DELIVERY RECEIPT PAPERWORK, and CONTACT US via phone (1-800-969-6876) or email (admin@outdoorgardenfurniture.net) immediately. We will then send out a replacement at no additional charge to you.
Thank you for your understanding and cooperation with the above policies. If you have any questions, we will be happy to assist you. Simply contact us at your convenience.
Credit and Return Time
Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited.
All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.
Order Cancellations and Refusals
If you have placed an order and would like to cancel it, please email us at admin@outdoorgardenfurniture.net within four hours of placing your order to cancel it free of any charges.
Don't worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being shipped, but we cannot guarantee that the shipment can be stopped.
* IMPORTANT: Please note that orders can only be cancelled before they ship. Once an order ships and you wish to cancel, you will be refunded the price of your order less all restocking fees and related shipping charges that we have already incurred. Unless an order arrives damaged, refusing an order is also subject to restocking fees and a deduction of round trip shipping from your refund. We cannot cancel an order unless we receive your request in writing to admin@outdoorgardenfurniture.net prior to shipment. Sorry, there are no exceptions.
OutdoorGardenFurniture.net Privacy Policy
We will never sell any customer's information to any third party. This is our pledge to you, our customer. Any information gathered on this site will be used only by OutdoorGardenFurniture.net. One month after your order is placed; your credit card information is automatically deleted from our database. Your privacy is our first and main concern. We understand that you want to be able to purchase Outdoor Garden Furniture online and not have to give away your personal information to do so.
Limitations: Even though we try our best to ensure your privacy and security and always look to use the best available and tested technologies to guard and protect our web site and our customers, we face the same risks as all Internet companies.
Product Safety & Assembly
This Website neither designs, manufactures or ships any of the products offered or sold on this site, and as such, makes no representation or guarantee about the safety of these products, or, in the case of self-assembled items, about whether purchasers who receive such products will properly and safely assemble these items. Product and assembly safety is solely and exclusively the province and responsibility of the manufacturer, the purchaser, and the shipper. Any suspected damage in shipping must be noted at the time a shipment is received with the shipper, and as stated above, must be described to This Website within 48 Hours. Assume that suspected damage may create a potential safety hazard and we advise that you do not use the product.
Product assembly must be done exactly in conformance with the Manufacturer's written instructions, and if offered, the Manufacturer's telephone assistance.
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